PRIVACY POLICY SUMMARY

By visiting and using this website to establish an account, provide us any personal information, respond to our e-mails, request additional information from us, contact our customer support or administration team, purchase products or services or request any other service assistance from us, you consent to the collection, use, storage and sharing to your personal data as described in our full policy below. Our Privacy Policy also includes our notice on web browser cookies.

IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THIS WEBSITE.

1. INTRODUCTION AND GENERAL TERMS

FFC is committed to protecting your and your family’s personal information when you are using our services. This Privacy Policy relates to our use of any personal information we collect from you via the following online services:

• any FFC website that links to this Privacy Policy;
• social media or official FFC content on other websites;
• mobile device;

It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.

In order to provide you with the full range of FFC services, we sometimes need to collect information about you.

This Privacy Policy explains the following:

• what information the FFC may collect about you;
• how the FFC will use information we collect about you;
• when the FFC may use your details to contact you;
• whether the FFC will disclose your details to anyone else;
• your choices regarding the personal information you provide to us;
• the use of cookies on FFC websites and how you can reject

FFC is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, (these laws are referred to collectively in this Privacy Policy as the “data protection laws”). No website can be completely secure; if you have any concerns that your FFC account could have been compromised e.g. someone could have discovered your password, please get in touch straightaway.

FFC websites contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies, web beacons or other common technologies, we . We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

2. WHO ARE WE?

Family Football Coach Ltd registered in the UK

3. WHAT INFORMATION WILL FFC COLLECT ABOUT ME?

When you participate in, access or sign up to any of the FFC services, activities or online content, such as newsletters, competitions, live chats, message boards, web and mobile notifications, telephone or text the FFC, vote, donate money to a FFC charity appeal, create an account using the FFC online registration system we may receive personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number, gender or date of birth, as well as information collected about your use of FFC (such as what you read or watch on FFC Online and items you have purchased when signed in to your FFC account).This can also consist of information about your children their name, date of birth, school they attend.

Where we provide personalised services, we may ask your permission to review third party data about you, for example, your Twitter or Facebook feeds, to get to know you better and to provide more effective personalisation. Some of our services may enable you to sign-in via a third party service, such as Facebook. If you choose to sign-in via a third party app, you will be presented with a dialog box which will ask your permission to allow the FFC to access your personal information (e.g. your full name, date of birth, email address and any other information you have made publicly accessible). Please note that any information that is not required by the particular service you have opted to use will not be retained by the FFC

FFC collects information about how you use FFC mobile/desktop/tablet devices FFC websites or other FFC content online, and the device(s) you use to access the services. This includes collecting unique online identifiers such as IP addresses, which are numbers that can uniquely identify a specific computer or other network device on the internet. For more information, please see section 15 of this policy, on the FFC use of cookies and similar technologies, and section 17, on information collected by the FFC when you use FFC mobile/desktop/tablet devices.

4. HOW WILL THE FFC USE THE INFORMATION IT COLLECTS ABOUT ME AND MY CHILDREN?

FFC will use your personal or your child’s personal information for a number of purposes including the following:

• to provide our services, access our activities, register your child’s attendance, enable access to online content, to provide you with information about our services and to deal with your requests and enquiries;
• to provide you with the most user-friendly online navigation experience;
• for “service administration purposes”, which means that the FFC may contact you for reasons related to the service, activity or online content you have signed up for, as set out in section 5 below (e.g. to provide you with password reminders, to notify you that a particular service, activity or online content has been suspended for maintenance, to notify you of updates to our Privacy Policy or Terms of Use, to let you know if your FFC account has become dormant and to ask if you would like to use it again before we close it);
• where we provide personalised services, we may analyse the information you supply, as well as your activity on our (and other) services, so that we can offer a more relevant, tailored service. For instance, we could use your purchasing history on our website to provide personalised messages, such as recommendations for after school clubs for your children’s school or offer you additional products and services, we could present this information in your account area when you login or as a link to it on your homepage. If you are signed-in or subscribed to email newsletters, you will receive a personalised service. If you don’t want to receive these services you can unsubscribe from email newsletters or disable personalisation. Please visit Your Account in Using FFC to find out more;
• we may also show you relevant advertising on third party sites, as set out in section 7;
• to contact you about a request or enquiry you have made, including any content you
• to use IP addresses and device identifiers to identify the location of users, to block disruptive use, to establish the number of visits from different countries, and to determine whether you are accessing the services from the UK
• for analysis and research purposes so that we may improve the services offered by the FFC. This can include using geo-demographic information from external sources, to help us understand where demand for our service is coming from;
• we may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes; and

Where FFC proposes using your personal information for any other uses we will ensure that we notify you first. Please see section 18 below for details.